PRIVACY POLICY

Last updated August 1st, 2024

‍This privacy notice for KetaKalm LLC ("we," "us," or "our"),describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

- Visit our website at ketakalm.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
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‍Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@ketakalm.com.

‍SUMMARY OF KEY POINTS
‍This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

‍What personal information do we process? When you visit, use, or navigate ourServices, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.Learn more about personal information you disclose to us.

Protected Health Information (PHI) Privacy Policy
‍At KetaKalm, we are committed to safeguarding your Protected Health Information (PHI). This section outlines our policies regarding the handling, use, and protection of your PHI, which includes medical records and personal health information/data.

Collection and Use of PHI
KetaKalm collects PHI only as necessary to provide our services. This information is used solely for the purpose of delivering healthcare services, coordinating care, and for other healthcare operations as permitted by law. We ensure that all PHI is handled with the utmost confidentiality and in compliance with applicable laws and regulations.

Protection of PHI
KetaKalm does not sell, divulge, or share your PHI with any third parties without your explicit consent, except as required by law or as necessary to provide healthcare services. We employ robust security measures to protect your PHI from unauthorized access, use, or disclosure.

Patient Rights
As a patient, you have specific rights regarding your PHI:
- Access to PHI: You have the right to request a copy of the PHI we maintain on file. To do so, please contact our Data Protection Officer at support@ketakalm.com.
- Transfer of PHI: You can request that we transfer your PHI to another healthcare provider or entity. Please direct such requests to our Data Protection Officer at support@ketakalm.com.
- Deletion of PHI: You have the right to request that we delete your PHI from our records. To initiate this process, please contact our Data Protection Officer at support@ketakalm.com.

Contact Information
‍If you have any questions, concerns, or requests regarding your PHI, please reach out to our Data Protection Officer at support@ketakalm.com. We are committed to addressing your needs promptly and ensuring your information is handled in accordance with your rights and our policies.
KetaKalm takes your privacy seriously and is dedicated to protecting your PHI while providing you with the highest quality of care.

‍Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.
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‍How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

‍In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.Learn more about when and with whom we share your personal information.

‍How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

‍What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

‍How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.Want to learn more about what we do with any information we collect? Review the privacy notice in full.

‍TABLE OF CONTENTS
‍1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE,OR DELETE THE DATA WE COLLECT FROM YOU?

‍1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

‍In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities or the Services, or otherwise when you contact us.

‍Personal Information Provided byYou. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
contact preferences
billing addresses

‍Sensitive Information. We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

‍Information automatically collected

‍In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

‍We automatically collect certain information when you visit, use, or navigate theServices. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: ketakalm.com/cookies.

The information we collect includes:

‍Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

‍Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

‍Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

‍Information collected from other sources

‍In Short: We may collect limited data from public databases, marketing partners, and other outside sources.In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties.

This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

‍2. HOW DO WE PROCESS YOUR INFORMATION?
‍In Short: We process your information to provide, improve, and administer ourServices, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

‍We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

‍To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

‍To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through theServices.

‍To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

‍To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

For more information see our Cookie Notice: ketakalm.com/cookies.

‍To evaluate and improve ourServices, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

‍To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

‍To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

‍To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

‍3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

‍In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

‍Vendors, Consultants, and OtherThird-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them todo it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:
Ad Networks
Data Analytics Services
Payment Processors
Sales & Marketing Tools
Social Networks

We also may need to share your personal information in the following situations:

‍Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

‍4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

‍In Short: We may use cookies and other tracking technologies to collect and store your information.We may use cookies and similar tracking technologies (like web beacons and pixels)to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests.

The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites. To the extent these online tracking technologies are deemed to be a "sale"/"sharing"(which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?" Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: ketakalm.com/cookies.

‍Google Analytics We may share your information with Google Analytics to track and analyze the use of the Services. The GoogleAnalytics Advertising Features that we may use include:Google Analytics Demographics andInterests Reporting, Remarketing with GoogleAnalytics and Google DisplayNetwork Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ andhttp://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

‍5. HOW LONG DO WE KEEP YOUR INFORMATION?

‍In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

‍6. HOW DO WE KEEP YOUR INFORMATION SAFE?

‍In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from ourServices is at your own risk. You should only access theServices within a secure environment.

‍7. DO WE COLLECT INFORMATION FROM MINORS?

‍In Short: We do not knowingly collect data from or market to children under 18 years of age.We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@ketakalm.com.

‍8. WHAT ARE YOUR PRIVACY RIGHTS?

‍In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

‍Withdrawing your consent: If we are relying on your consent to process your personal information, which maybe express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CANYOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

‍Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, orby contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

‍Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: ketakalm.com/cookies.If you have questions or comments about your privacy rights, you may email us at support@ketakalm.com.

‍9. CONTROLS FOR DO-NOT-TRACK FEATURES

‍Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

‍10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

‍In Short: If you area resident of Utah, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

‍Categories of Personal Information We Collect We have collected the following categories of personal information in the past twelve(12) months:

‍Category - Examples - Collected
‍A. Identifiers - Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name. - YES

B. Protected classification characteristics under state or federal law - Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data - NO

C. Commercial information - Transaction information, purchase history, financial details, and payment information. - NO

D. Biometric information - Fingerprints and voice prints - NO

E. Internet or other similar network activity - Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements - YES

F. Geolocation data - Device location - YES
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G. Audio, electronic, sensory, or similar information - Images and audio, video or call recordings created in connection with our business activities - NO

H. Professional or employment-related information - Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply fora job with us - NO

I. Education Information - Student records and directory information - NO

J. Inferences drawn from collected personal information - Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics - NO

K. Sensitive personal Information - NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of: Receiving help through our customer support channels; Participation in customer surveys or contests; and Facilitation in the delivery of our Services and to respond to your inquiries. We will use and retain the collected personal information as needed to provide theServices or for: Category A - Indefinitely Category E - Indefinitely Category F - Indefinitely

‍Sources of Personal Information Learn more about the sources of personal information we collect in "WHAT INFORMATION DO WE COLLECT?"
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‍How We Use and Share Personal Information

‍Learn about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

We collect and share your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags

‍Will your information be shared with anyone else?

‍We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling"of your personal information. We have disclosed the following categories of personal information to third parties fora business or commercial purpose in the preceding twelve (12) months:

Category A. Identifiers
Category E. Internet or other electronic network activity information
Category F. Geolocation data

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under "WHEN AND WITH WHOM DOWE SHARE YOUR PERSONAL INFORMATION?" We have sold or shared the following categories of personal information to third parties in the preceding twelve(12) months:

The categories of third parties to whom we sold personal information are:

The categories of third parties to whom we shared personal information with are:

Ad Networks
Analytics Services
Retargeting Platforms
Social Networks

‍Your Rights

‍You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

‍Right to know whether or not we are processing your personal data
‍Right to access your personal data
‍Right to correct inaccuracies in your personal data
‍Right to request the deletion of your personal data
‍Right to obtain a copy of the personal data you previously shared with us
‍Right to non-discrimination for exercising your rights
‍Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
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‍How to Exercise Your Rights

‍To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at support@ketakalm.com, or by referring to the contact details at the bottom of this document. You can opt out from the selling of your personal information, targeted advertising, or profiling by disabling cookies in Cookie Preference Settings. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

‍Request Verification

‍Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
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11. DO WE MAKE UPDATES TO THIS NOTICE?

‍In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
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12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

‍If you have questions or comments about this notice, you may contact our DataProtection Officer (DPO) by email at support@ketakalm.com, by phone at 801.477.7781, or contact us by post at:
KetaKalm LLC
Data Protection Officer
13894 South Bangerter Parkway, Suite 200
Draper, UT 84020
United States

If you have any further questions or comments, you may also contact us by post at the following corporate address:
KetaKalm LLC
13894 S Bangerter Parkway, Suite 200
Draper, UT 84020
United States
Phone: 801.477.7781

‍13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.